Return Policy

Last Updated: [5-Nov-2024]

At Shah Emporium, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free return policy. Please read the following guidelines carefully to understand our return process.

1. Eligibility for Returns

Items must be returned within [3 days] of receiving your order.
Products must be unused, unworn, and in their original packaging with all tags attached.
Sale items, gift cards, and customized products are not eligible for returns or exchanges.

2. Return Process

To initiate a return:

Contact our customer service team at [mailooficial12@gmail.com] with your order number and reason for the return.
Our team will review your request and provide instructions for returning the item.
Pack the item securely and include a copy of the invoice or order confirmation.

3. Refunds

Once we receive your returned item, it will be inspected. If the item meets our return criteria, we will process your refund within [Number of Days, e.g., 5-7 business days].
Refunds will be issued to the original payment method. Please note that shipping fees are non-refundable.
If the returned item does not meet our criteria, we will notify you, and no refund will be issued.

4. Exchanges

We offer exchanges for defective or damaged items. If you receive a faulty product, please contact us immediately at [mailooficial12@gmail.com] with photos of the defect.
Exchanges are subject to product availability. If the item is not available, we will offer a refund instead.

5. Shipping Costs

Customers are responsible for the return shipping costs unless the return is due to a defective product or an error on our part.
We recommend using a trackable shipping service, as we are not responsible for lost or undelivered return packages.

6. Contact Us

If you have any questions or need assistance with your return, please reach out to us:

Email: mailooficial12@gmail.com
Phone: +92 317 8520027

Thank you for shopping with Shah Emporium. We appreciate your business and are here to make your experience as smooth as possible.